Autotask PSA aims to redefine the RMM space- -
Autotask Corp. focuses on customer experience and innovation, including its new user interface and redefining the PSA-RMM space. "We Reimagined PSA. I think we reimagining the combination of PSA and RMM [and] what RMM can be," said Mark Cattini, president and CEO. "We want to continue reimagining" he adds. "It will really be on the customer experience."
The East Greenbush, NY, IT business management solutions provider considering its platform that more professional services automation (PSA), said Cattini. "I do not mind that we are called PSA, I do not think it describes exactly what we do for our customers. The idea of "customer experience platform" focuses on our customers. Because the advantage we offer our customers, ultimately, is that they provide better service and a better experience for their customers. "
The Autotask platform is involved in all the points of contact of a MSP, said Cattini, "while the customer journey, from the minute you prospect your client, trying to acquire new customers the moment you acquire a customer, the moment of your relationship begins ... It is one of your primary interface with customers It allows our clients to focus on what is really important.. - personal relationship, advice, being a trusted advisor, all these things. it is not only a platform on efficiency. it is actually the way they provide their services and run their business, and it dictates the whole experience or a piece of experience. this is why we feel that way. "
RMM and with the acquisition of CentraStage UK, a remote monitoring provider cloud-based and management solutions (RMM) in September 2014, Autotask added to this experience and renamed the product Autotask Endpoint management (AEM). In May 2015, the company rolled out an updated version of the MEA to further expand its unification with the enterprise management platform Autotask IT
State Cattini, "We now have new competition. They RMM vendors are called. I respect them. "He added, however, that MMR is an essential part of providing an MSP services," and we believe we can add value to it. I'm not interested in [a] too [RMM]. We want to have a completely different conversation, and the conversation is, "What is the massive additional benefit that you now because you are integrated [RMM with PSA]?"
Adds Patrick Burns, vice president, management products, "Solutions abound. You must add value above that. You must do something different to succeed. "
new user interface and reinvented Autotask was featured in the latest version of the computer platform Autotask business management in February. The user interface is an example of the goal of the company to be compelling, says Burns.
"It brings back really [Cattini] Mark thesis, which is," What are the contact points impactful? And the ticket is the representation of an interaction. Every single ticket in Autotask is the interaction you have with a final customer "
The new user interface provides fully configurable drill-down dashboards that bring the facts within reach of users. Simplified navigation with easy access to frequently used items such as notes, tasks and calendar;. and a sortable Task list visible around Autotask (and dockable in a browser) that allows users to focus on the critical points in the release also comes with 12 ground scorecard models persona-and a library of more than 180 widgets that came pre-configured roles for all of the major users and use cases.
referring the new user interface, Craig B. Clawson, director of project management and procurement services for Trend Consulting services in Columbus, Ohio, area, said: "As someone addicted to data, new views are impressive. " and Michael Rudnick, president of the RCC, a technology company in Providence, RI, adds: "I see the benefits of this major release as to help me run my business better"
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