Build a plan for business continuity -
How do you get your customers back up and running after a major disaster? This is your guide.
In addition to backup and disaster recovery is business continuity. A business continuity plan includes not only how you will help your customers get their data back after a loss, but how they will run their business after a disaster. It is a big job, but the good news is you can do a lot of this for your customers already.
First, look closely at the activity of each client. Small businesses often ignore the need for a plan of British Columbia, which makes them vulnerable following a disaster. Many large companies, on the other hand, are demanding their suppliers provide a business continuity plan. The most critical parts or the company provides more detailed plan should be.
"The majority of Fortune 1000 companies now require suppliers to some level of planning BC," said Doug Kavanagh, principal consultant for SunGard Availability Services, headquartered in Wayne, Pa. "They ask they renew contracts. "this requirement is actually a good thing, because without this pressure, small businesses tend to investigate BC after a loss, not before.
" first, they must identify and mitigate risk, "said Kavanagh." [Then] identify the processes needed to keep the business alive. Figure it will take 30 days to recover to normal without a plan. "
Identification and Risk Mitigation can be as simple as knowing that someone can break and fly your servers. Improved building security and server greatly reduces this risk. For each step of a process business, identify risks and determine how to reduce it.
Identification of key processes, such as sales, manufacturing, packaging, shipping, invoicing, and will take time and efforts. for each list whose employees work, what technology they use, what nontech tools they use, and the space they need to operate. each of these elements must be defined in the Plan of British Columbia, as well as details on how these processes will continue after a disaster.
"Ask the customer about their business goals and objectives," said Ryan Barrett, President of Oram Corporate Advisors, a small network integrator in the Boston area. "Accountants may not need to be back up and running for 18 hours, but a trading floor at a financial services company may need to be back in three minutes."
Solutions are customized Barrett customer demand for a price, and then tries to align their recovery objectives. "the costs can range from $ 50 a month to $ 5,000 a month," says Barrett. When the decision maker means a high number, he or she often think the company needs. Customers regularly change their minds about the services that are essential and must be restored instantly when they see the cost of immediate restoration.
"CEOs believe everything can be recovered at any time," Barrett said. "But this is not an episode of CSI ."
BC shared Tools
the key to BC's offsite backup. "one hundred percent of my clients offsite backup," says Jeremy Nelson, president of Friendly Computer Services Inc., a company managed services with 21 employees in Tampa, Florida. "We will not do managed services for them unless they do."
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