Improve customer service with flexible backup services

Improve customer service with flexible backup services -

As founder and owner of Syfer Networks in Dallas, Sonny Williams prides itself to its homework. There are two years, Williams decided to transfer the focus Syfer to be a more traditional IT services company in a managed services provider. At that time, Williams was looking to replace the spam filter used Syfer heritage. After much research, Williams discovered GFI MailEssentials GFI online. For Williams, the GFI product performed better as a spam filter than the previous product, mainly because of a reduction of false positives. "I spent all my clients to GFI MailEssentials Online," recalls Williams. It was then that Syfer began his relationship with GFI.

In June 2013, Williams was looking a new backup vendor. "the vendor we used was expensive and many of my clients do not want to use the backup product," Williams said. Williams then launched into an exhaustive exercise of due diligence, which involves the assessment of approximately 70 different backup products and trace the different functions of a spreadsheet. In October, Williams decided to go with GFI MAX backup, hybrid cloud solution based on cloud disk to disk technology. "The product was in my price range and had all the abilities I was looking for except one," Williams said.

Mainly, Williams was sold on the ability to backup GFI MAX to allow Syfer accommodate data on its own servers in its own data center. While Syfer does not currently have its own data center, Williams said this ability will Syfer provide backup services HIPPA compliant in the future to its healthcare industry clients. Besides the HIPPA compliance, with physical access to the data will Syfer to provide fully operational backups within hours. "I want to offer this kind of personal computing service to my clients at a fraction of the cost of having their own internal IT department," says Williams

Another advantage for GFI MAX backup :. Its ability to block level or industry level backups. "This is a high priority because many of my clients have slow Internet connections," says Williams. While many backup companies make a full and regular backup incremental backups and for changes, GFI takes a little longer away with "only save the data bits that have changed, so I do not have to back up an entire file," Williams said Furthermore, GFI MAX Backup allows Syfer time restores to its customers. - another way for Williams . to provide customers with personalized service

and for a feature - complete imaging machine - GFI MAX backup did not first Williams said a beta version was introduced a month after his first implemented the product. Indeed, it is the continuous introduction of services and improvements that impresses Williams more about GFI and its products. "GFI is dedicated to creating products that meet the needs their customers, "said Williams, a philosophy which itself wife. "I've never lost a customer, and I think it is because I can provide a high level of security to my customers without breaking the bank."

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Improve customer service with flexible backup services 2016-06-27T15:13:00-07:00 Rating: 4.5 Diposkan Oleh: Abdullah