Datto provides 24/7/365 Customer Support to all users -
Datto, a full backup provider data, recovery, and solutions business continuity, has expanded its customer support options to provide free technical assistance to partners and end users of its products 24 hours a day, 7 days a week, 365 days a year. Improved customer service covers all Datto products, including Backupify Datto solutions acquired in late 2014 and spread to the IT professional end users of its products. With the new policy, the final customers who have problems outside the opening hours of their partners can now rely on Datto as the next support line.
"Our goal is to offer a service to world class customers," said Sue Melfi, vice president, technical support for Datto. "We stand behind our products, and we are committed to being there for those who need help at any time, completing their primary relationships with their MSP to be sure their experience with Datto is always positive."
"in this Datto support haus customer is a huge advantage for our partners who are looking to better serve their customers," said Austin McChord, CEO, Datto. "When the time comes to resolve a backup or export problems of critical data, companies need to have a proven customer support team and trust as of Datto. "
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